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What You Need to Know Before You Start

Using got11 means you are agreeing to the terms set out here, and your ability to access the platform depends entirely on the laws that apply in your region and whether Bangladesh residents are eligible under those rules.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket wallet termsData and privacy commitmentsPolicy contact path
got11 What You Need to Know Before You Start
ACCOUNT AND DATA STANDARDS

How We Handle Your Data and Account Security

Your account security and the integrity of your personal data are treated as non-negotiable operational requirements. We apply SSL encryption to all data in transit, and account access is protected by OTP verification tied to your registered mobile number. Wallet details linked to bKash, Nagad or Rocket are stored in tokenised form — we do not hold raw wallet credentials on our servers. Retention periods for transaction records and account data follow the operational requirements set by our payment partners and our own compliance obligations.

SSL Encryption

Every session on got11 is encrypted end-to-end. Data you enter — including wallet references for bKash, Nagad or Rocket — travels over secured connections and is never exposed in plain text.

OTP Account Access

Logging into your account requires a one-time passcode sent to your registered mobile number. This single step blocks unauthorised access even if your password is compromised elsewhere.

Data Retention Policy

We retain account and transaction records for the period required by our compliance obligations. You can request a copy of your stored data or ask about deletion by writing to our support team.

Dispute Resolution Process

Account disputes — including wallet transaction disagreements involving bKash, Nagad or Rocket — are reviewed by our compliance team. We aim to acknowledge every formal dispute within a reasonable time after receipt.

LEGAL CONTACT PATHS

How to Reach Us on a Legal Matter

If you have a question about your rights under these terms, a dispute over an account action, or a request to access or remove your personal data, the channels below are where those conversations start. Legal and policy queries are handled separately from general account support — use the dedicated contact paths to make sure your request reaches the right team without delay.

Email Support Send legal queries, data access requests and account dispute notices to our support email. Include your registered account details so we can verify your identity and respond accurately.
Live Chat Our chat team can take your initial query and route it to the compliance desk. Available through the got11 site; start a session from the chat icon in the corner of any page.
Account Help Centre For written requests about data retention, wallet transaction records or account closure, use the Help Centre form. Attach any relevant payment references from bKash, Nagad or Rocket for faster resolution.

Frequently Asked Questions About Our Legal Terms

These are the questions we hear most often when it comes to eligibility, account rules, data rights and policy disputes. If your question is not here, the support channels listed above are the right next step.

Eligibility depends on the laws that apply in your region. We do not confirm legality in any specific territory. You are responsible for checking whether access is permitted where you are located before opening an account.

Pending wallet balances are reviewed by our compliance team before any release. If a closure follows a verified policy breach, funds may be withheld while the review runs. We will notify you through your registered contact details.

Send a written data access request to our support email with your account reference. We will verify your identity and supply the relevant records within a reasonable time after confirmation.

You can submit a deletion request, but some records must be retained for compliance with our payment partners' requirements — including Rocket and Nagad transaction histories. We will tell you which data can be removed and which must be kept.

Raise a dispute through the Help Centre form and include the transaction reference from your bKash, Nagad or Rocket app. Our compliance desk reviews each case and will contact you with an outcome.

Material changes to our terms are flagged on the site before they take effect. Continuing to use your account after the effective date means you have accepted the updated version.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.