Reference

How got11 Handles Your Personal Information

Your account data and payment details — whether you fund through bKash, Nagad, or Rocket — are handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account data transparencybKash, Nagad, Rocket payment data coveredClear data retention rulesYour right to request access or deletionBangladesh-region eligible users

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What This Privacy Policy Covers and Why

got11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on got11, we collect the information needed to verify your identity, process your deposits, and keep your account secure. This includes your name, contact details, and payment method data — for example, the mobile wallet number you use with bKash, Nagad,

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or Rocket when sending a deposit. We also collect device and session data automatically when you access the platform from a mobile browser or app, which helps us detect unusual login activity and protect your account. We do not sell your personal data to third parties.
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Data shared with payment processors — such as bKash, Nagad, or Rocket — is limited strictly to what those providers need to complete a transaction. You may also see cookies active during your session; these are used for security, session continuity, and understanding how the platform
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is used across devices. The rights and protections described in this policy apply to eligible accounts in supported regions. Whether this policy applies in full depends on your local law and the region from which you access got11. If local law grants you additional privacy rights,
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those rights are not reduced by this policy.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Concerns

If you have a question about how your data is used, want to request a copy of what we hold, or need to flag something about your account information, our support team handles privacy requests directly. We aim to acknowledge your request promptly and follow up with a clear response. Contact us through the channels below — all privacy queries go to the same team.

Live Chat Start a live chat session from the got11 site to raise a privacy question directly. Our support team can log your request and escalate it to the data team.

Email Support Send a written privacy request to our support email address found in the contact section of the site. Include your registered account details so we can locate your data quickly.

Account Help Centre Log into your got11 account and use the Help section to submit a data query. This keeps your request linked to your verified account for faster handling.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply consistent data handling practices across all accounts — whether you access got11 from a mobile browser in Dhaka or on a desktop. Payment data from bKash, Nagad, and Rocket transactions is processed securely and not stored beyond what verification and record-keeping require. Account security relies on login verification steps, and we encourage you to keep your account credentials private. If you believe your data has been used incorrectly, you have the right to contact us and request a review.

Data Retention Rules

We keep your account data only as long as your account is active or as required by applicable rules. Once a retention period ends, data is deleted or anonymised following our internal schedule.

Cookie Handling

Cookies on got11 are used for session security and platform performance. You can manage cookie preferences through your browser settings, though some features may not work without session cookies.

Account Security Practice

Login to your got11 account uses a verification step to confirm your identity. We do not share your login credentials with third parties, and payment wallet numbers stay within the payment processing flow only.

Your Right to Request Changes

You can request access to your personal data, ask us to correct inaccurate information, or request deletion of your account data by contacting support. We handle these requests under the scope of applicable local law.

Common Questions About Your Privacy on got11

These are the questions we hear most often from account holders about how their data is managed, what rights they have, and how to act on those rights through got11.

We collect your name, contact details, and account credentials during registration. If you deposit via bKash, Nagad, or Rocket, your wallet number is also recorded as part of the transaction record.

We share data only with payment processors like bKash, Nagad, and Rocket, and only the details needed to complete your transaction. We do not sell personal data to advertisers or unrelated third parties.

Data is kept for as long as your account remains active and for a further period as required by applicable rules. Once that period ends, we delete or anonymise the information held on your account.

Yes. Contact our support team via live chat or the account Help section with your registered details. We will locate your data and respond to your access request in line with applicable local law.

Cookies on the site handle session security and platform behaviour tracking. You can adjust cookie settings in your browser, but disabling session cookies may affect how your account login and navigation work.

Contact us immediately through live chat or email support with your account details and a description of the concern. Our team will review the issue and follow up with a formal response within a reasonable period.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoGot11 Banking Appgot11 App

How got11 Handles Your Personal Information

Reach Us About Your Privacy Concerns

How We Protect and Manage Your Account Data

Data Retention Rules

Cookie Handling

Account Security Practice

Your Right to Request Changes

Common Questions About Your Privacy on got11

01 What personal data does got11 collect when I open an account?

02 Does got11 share my data with other companies?

03 How long does got11 keep my account data after I stop using the platform?

04 Can I request a copy of the data got11 holds about me?

05 How do cookies work on got11 and can I turn them off?

06 What should I do if I think my personal data has been misused?

Privacy Policy

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